A BRAND OF PASSION

Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: May 26, 2025
elf.com

Commitment To Privacy

Protecting your personal information with industry-leading security

At Asian Petroleum Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand that trust is the foundation of any business relationship, and we take our responsibility to protect your data seriously. This policy outlines our practices and your rights regarding your personal information.

Important Notice

By using our website and services, you consent to the practices described in this policy. Please read this policy carefully to understand our practices.

GDPR Compliant

Our privacy practices align with international standards including GDPR requirements for data protection and user rights.

Information Collection

Section 1

We collect basic personal information such as your name, phone number, email address, and browsing data to improve our services and respond to your inquiries. This information is collected when you:

• Fill out contact forms on our website

• Subscribe to our newsletters or updates

• Request product information or quotes

• Participate in surveys or feedback forms

• Visit our website (through cookies and analytics)

We only collect information that is necessary for providing our services and improving your experience with Asian Petroleum Limited.

Use Of Information

Section 2

Your information is used strictly for communication, service improvement, and internal records. We do not send unsolicited marketing messages without your consent. Specifically, we use your information to:

• Respond to your inquiries and provide customer support

• Process service requests and quotations

• Send product updates and technical information (with consent)

• Improve our website functionality and user experience

• Maintain accurate customer records

• Comply with legal and regulatory requirements

We ensure that all use of your personal information aligns with the purpose for which it was collected.

Data Protection

Section 3

All personal data is securely stored and accessed only by authorized personnel. We implement comprehensive security measures including:

• SSL encryption for all data transmission

• Secure servers with regular security updates

• Access controls and authentication protocols

• Regular security audits and assessments

• Employee training on data protection procedures

• Backup and recovery systems

We are committed to protecting your personal information against unauthorized access, alteration, disclosure, or destruction.

Information Sharing

Section 4

We do not sell or share your information with third parties for marketing purposes. Limited sharing may occur only in the following circumstances:

• With your explicit consent

• To comply with legal obligations or court orders

• To protect our rights, property, or safety

• With trusted service providers who assist in our operations (under strict confidentiality agreements)

• In connection with a business transfer or merger

All third parties who may access your information are bound by confidentiality agreements and are required to handle your data with the same level of protection we provide.

Cookies Policy

Section 5

Our website may use cookies to enhance your browsing experience. You can manage cookie settings through your browser. We use different types of cookies:

• Essential Cookies: Required for website functionality

• Analytics Cookies: Help us analyze traffic and usage behavior (e.g., Google Analytics)

• Preference Cookies: Remember your settings and choices

• Marketing Cookies: Used for targeted advertising (only with consent)

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

Your Rights

Section 6

You have the right to access, update, or request deletion of your data at any time. Your rights include:

• Right to Access: Request copies of your personal data

• Right to Rectification: Request correction of inaccurate information

• Right to Erasure: Request deletion of your personal data

• Right to Restrict Processing: Request limitation of data processing

• Right to Data Portability: Request transfer of your data

• Right to Object: Object to processing of your personal data

• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Data Retention

Section 7

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Our retention periods are:

• Customer inquiries: 3 years from last contact

• Service records: 5 years from service completion

• Marketing communications: Until unsubscribed

• Website analytics: 26 months (Google Analytics default)

• Legal compliance: As required by applicable laws

After the retention period expires, we securely delete or anonymize your personal information.

Third-Party Links

Section 8

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Third-party services we may link to include:

• Social media platforms (Facebook)

• Partner websites and distributors

• Technical documentation and resources

• Industry associations and regulatory bodies

These external sites have their own privacy policies and terms of service.

Children's Privacy

Section 9

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Policy Updates

Section 10

This policy may be updated periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this policy regularly to stay informed about how we protect your information. For significant changes, we may provide additional notice through email or prominent website notifications.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us About Privacy

Have questions or concerns about this policy? Our privacy team is here to help. We're committed to transparency and protecting your rights.

Phone Support

+880 1992-018700

Office Hours

Sunday - Thursday: 9:00 AM - 6:00 PM

Office Address

218/C Bir Uttam Mir Shawkat Sarak, Dhaka 1212, Bangladesh

Our Response Commitment

We take your privacy concerns seriously and are committed to providing timely, comprehensive responses to all inquiries.

Initial response within 24 hours
Full resolution within 5 business days
Data requests processed within 30 days
Regular policy updates and notifications