Return & Refund Policy

At Asian Petroleum Limited, we strive to ensure your complete satisfaction with our ELF and Idemitsu lubricant products. We understand that sometimes you may need to return a product, and we're here to make that process as smooth as possible. • Returns are accepted within 7 days of delivery for unopened, unused products • Products must be in their original packaging with all labels intact • Return requests must be initiated by contacting our customer service team • The product must not have been tampered with or show signs of use • Batch numbers and seals must be intact and verifiable Please note that certain products may not be eligible for return due to safety and quality regulations governing petroleum-based products.

Once we receive and inspect your returned product, we will process your refund according to the following timeline: • Refund requests will be reviewed within 3-5 working days of receiving the returned product • Approved refunds will be processed within 7 to 10 working days • Refunds will be issued to the original payment method used during purchase • You will receive a confirmation email once your refund has been processed • Bank processing times may vary; please allow an additional 3-7 business days for the refund to reflect in your account We aim to process all refunds as quickly as possible while ensuring proper verification and quality checks.

The following products are eligible for return under our policy: • Unopened ELF lubricant products in original sealed containers • Unopened Idemitsu lubricant products in original sealed containers • Products with manufacturing defects or damage during transit • Products delivered incorrectly due to our error • Products with visible quality issues upon delivery Products that have been opened, used, or show signs of tampering are not eligible for return due to health, safety, and quality standards in the petroleum industry.

For safety and quality reasons, the following items cannot be returned: • Opened or partially used lubricant containers • Products past their expiration date • Products purchased on special clearance or promotional sales (unless defective) • Custom-ordered or bulk order products (subject to agreement terms) • Products without original packaging or labels • Products that have been contaminated or improperly stored If you receive a defective or damaged product, please contact us immediately with photos and details.

To initiate a return, please follow these steps: 1. Contact our customer service team within 7 days of delivery 2. Provide your order number, product details, and reason for return 3. Send clear photos of the product showing any defects or issues 4. Wait for return authorization and instructions from our team 5. Pack the product securely in its original packaging 6. Ship the product to the address provided by our team 7. Retain your shipping receipt for tracking purposes Our customer service team will guide you through each step and provide all necessary support.

If you receive a defective or damaged product, we will make it right: • Notify us immediately upon delivery if you notice any damage • We will arrange pickup of the defective product at no cost to you • A replacement product will be shipped immediately upon verification • Full refund will be issued if replacement is not possible • No questions asked for genuine quality issues We take product quality seriously and stand behind every product we distribute. Your satisfaction is our priority.

Shipping arrangements for returns depend on the reason: • For defective or incorrect products: We cover all return shipping costs • For customer-initiated returns: Customer is responsible for return shipping costs • We recommend using a trackable shipping service • Keep your shipping receipt until refund is processed • Products lost in return transit without tracking may not be refunded We will provide guidance on the most economical and reliable shipping methods for your return.

For any questions or concerns about returns and refunds, please contact us: • Phone: +880 1992-018700 • Email: info@asian-petroleum.com • Address: 218/C Bir Uttam Mir Shawkat Sarak, Dhaka 1212, Bangladesh • Business Hours: Sunday – Thursday: 9:00 AM – 6:00 PM Our dedicated customer service team is here to assist you with any return or refund inquiries and ensure a smooth resolution.